Complaints Procedure

We are committed to providing high-quality service to all our clients.  When something goes wrong, we need you to tell us about it. This will help us to improve our standards.   If you have a complaint, please contact us with the details. We  will consider your complaint and identify the necessary corrective actions.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website 

All heating boilers are covered the manufacturers guarantee that will have been confirmed at time of purchase.  All workmanship is backed by the Complete Boiler Care 12 month guarantee.