Complaints Procedure

We are committed to providing high-quality service to all our clients.  When something goes wrong, we need you to tell us about it. This will help us to improve our standards.   If you have a complaint, please contact us with the details. We  will consider your complaint and identify the necessary corrective actions.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ 

All heating boilers are covered the manufacturers guarantee that will have been confirmed at time of purchase.  All workmanship is backed by the Complete Boiler Care 12 month guarantee.