FAQ

General

Complete boiler care is a new simple way to purchase your new boiler online. You can get an instant quote and in less than 60 seconds! We have a wide selection of boilers for you to choose from, depending on your needs in a boiler. We will ask you for information about your current boiler, give advice and help guide you through the process of finding the right boiler for you. Then you can decide, we can book you in a date with our experienced team to install your new boiler. If you’re still unsure about anything you can always pick up the phone and give us a call, we aer always happy to help!

Yes! There are no hidden costs, the price you see is the price you pay – everything you need for you new boiler installation is included in your price. Once you have completed your quote, one of our experienced engineers will call you to quickly discuss your quote, ensuring that your job can run smoothly.

Once you have spoken to our engineer, your price is absolutly fixed and will not change. This includes everying such as the boiler, installation, pipe work, flue kit, wireless controlls, and all the little extras that we might need on the job.

Boiler

The cost of boilers can vary with each manufacturer and the warranties they offer. It is pretty easy to find out how much a new boiler cost for you, just head back to FIND A BOILER and follow a few questions using our online survey and get your fixed boiler prices in few minutes

All our engineers are gas safe registered and verified with the gas safe register. To check an engineer for peace of mind please visit www.gassaferegister.co.uk

Complete boiler care can offer you cover on your new boiler, you might want to take out one of our three covers – your boiler, your heating, or your home. Starting from just £5 per month and a fixed plan fee, have a little look at what we offer on our boiler service plan page.

Nothing really. We just ask that the location where the boiler is being installed is clear for our engineers to work in. The water at the property will need to be turned off while our engineers are there, but they will give you warning, and it will only be for a short period of time.

A combi or combination boiler is a unit that provides both heating at hot water to your home and is the most efficent type of boiler. The central heating can be controlled usually using a thermostat which comes as part of your fixed quote. The hot water is on demand when you open a hot tap, so no waiting around for it to heat up!

All boilers fit by Complete boiler care get a chemical flush free of charge. This is not to be confused with a “power flush”, this is a more powerful flush, this can be added on to your instal if you wish but there is an additonal cost for them.

Ways To Pay

We offer finance solutions for you boiler from 24 months up to 10 years so that you can spread the cost in whatever way suits you. You can also put down up to a 50% deposit to bring the monthly payment down if you wish. You simply need to let us know that you wish to take finance when booking and we can help you set that up.

You can pay for your boiler by cash, card (including credit card) or finance. We don’t have a preference, whatever is easiest for you.

Installation

The warranty is covered by the manufacturer and will cover parts and labour to get your boiler up and running again. This is providing the boiler has been serviced annually. Please consult manufacturers terms and conditions.

No, Complete boiler care has it all covered. If you were to register it yourself you may not benefit from the exclusive extended warranties we offer you.

You can either use your own Gas Safe engineer or we can do this for you. We will send you an annual service reminder via email or post. Then all you have to do is give us a call or email and we’ll get you booked in.

Yes, the installer on the day will remove your old boiler and dispose of this, they will also take away all packaging from the new boiler and leave your home clean and tidy.